Welcome to the Prasar Bharati OTT platform. Your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access or use our platform. By accessing or using our platform, you agree to all the terms mentioned in this policy.
1. Information We Collect
We collect information you provide directly to us when you register for an account or use our services, and information collected automatically, including:
a. Personal details:
i. Name, email address, registered phone number, payment information, and any other information you provide during interactions.
b. Usage data:
i. Information about how you interact with our platform, including your viewing history, preferences, and device information.
c. Cookies and similar technologies:
i. We use cookies and related tracking tools to personalize your experience and improve our services.
2. How We Use Your Information
Your data helps us to:
a. Provide, maintain, and improve the platform, ensuring a tailored user experience.
b. Process transactions and provide customer support.
c. Communicate updates, promotional offers, or recommendations based on your
preferences (you can opt out of promotional messages at any time).
d. Enhance security, prevent fraud, and comply with legal obligations.
3. Legal Basis for Data Collection
In compliance with the Digital Personal Data Protection Act 2023 (DPDPA), we only process your personal data when:
a. You provide consent.
b. It is necessary for the performance of a contract.
c. There is a legitimate interest to process the data, such as improving the platform or ensuring security, unless overridden by your privacy rights.
4. Sharing of Information
We may share your data with:
a. Service Providers:
i. Third parties who perform services on our behalf, such as payment processors, content delivery networks, and customer support.
b. Affiliates and Partners:
i. For marketing or advertising purposes with strict confidentiality agreements in place.
c. Legal Obligations:
i. If required by law, to comply with any legal obligations, or to protect our rights or the safety of others.
5. Data Transfers
If we transfer your personal data outside of India, such transfers will be conducted in compliance with applicable data protection regulations, including the DPDPA. We ensure that adequate safeguards are in place to protect your information.
6. Cookies and Similar Technologies
We use cookies and similar technologies to track your interactions with our platform and improve functionality. You can modify cookie preferences in your browser settings. Disabling cookies may affect certain features of our platform.
7. Security of Information
We implement strong security measures to protect your personal data from unauthorized access or alteration. However, no online service can guarantee 100% security. We recommend using strong passwords and maintaining the confidentiality of your account.
8. Children’s Privacy
We do not knowingly collect data from minors. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such data. Parental consent will be required for users aged 13-18.
9. Your Rights
As per the DPDPA, you have the following rights:
a. Access:
i. You can request a copy of the personal data we hold.
b. Correction:
i. You can ask us to correct inaccuracies in your data.
c. Erasure:
i. You have the right to request the deletion of your data in certain circumstances.
d. Data Portability:
i. Request the transfer of your data to another service.
e. Withdraw Consent:
i. You can withdraw consent at any time where we rely on consent to process your information.
10. Changes to the Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be available on our platform. Your continued use of the platform signifies acceptance of any changes.
11. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us at 18002020293
